Customer Terms & Conditions

How Packerwala works (please read)

• Packerwala gives you one fixed, all-inclusive price. No GST is added — the amount you see is the amount you pay.
• You pay a 15% advance (capped ₹15,000, minimum ₹500) to confirm your booking. It is part of your total, never an extra charge — the remaining balance is paid to Packerwala after your move. Cancellation refunds: full refund if you cancel at least 48 hours before your move, 50% if you cancel 24–48 hours before, and no refund within 24 hours. Rescheduling your date is always free.
• Your job is handled by a verified, background-checked mover assigned by Packerwala. After the move is complete, you pay the balance to Packerwala (not to the mover) — we then settle with your assigned mover. Always pay through Packerwala only; never pay a mover directly. If anyone asks you to cancel and pay them directly, please report it — you would lose Packerwala's price protection, insurance and support.
• Please keep your cash, jewellery, and other valuables in your own custody/locker before our team enters your home.
• Any complaint, damage, or issue must be reported within 10 hours of work completion. Complaints after that cannot be registered.
• All disputes are subject to Bengaluru jurisdiction.

Local shifting (within city)

• Cancellation refunds: full refund of the advance if you cancel 48+ hours before the move, 50% if you cancel 24–48 hours before, and none within 24 hours. If you cancel after packing has started, 50% of the quoted amount is chargeable. Rescheduling your date is free.
• We take back all our packing material once the work is done. We do not arrange/unpack small items. To keep our carton boxes or plastic crates for unpacking, a refundable security deposit applies: ₹100 per carton box, ₹500 per plastic crate, plus ₹500 pickup. Deposit is refunded only if boxes are returned within 3 months (full refund if dropped at our office).
• No electrical work, plumbing work, or dismantling/fitting of items is done (except cots).
• Rope work, if required, is charged ₹2,000 extra.
• The vehicle must be unloaded immediately on arrival. If delayed, halting charges of ₹2,500 per 12 hours apply.
• Month-end demand pricing applies from the 25th to the 5th of every month.
• Two-wheeler shifting is not included in local home shifting; if required, ₹1,000 extra applies.

Outstation / intercity shifting

• The quote includes packing, loading, transportation and unloading. No GST.
• Cancellation refunds: full refund of the advance if you cancel 48+ hours before, 50% if you cancel 24–48 hours before, and none within 24 hours. If you cancel after the vehicle arrives or after packing, 50% of the quoted amount is chargeable. Rescheduling your date is free.
• Please keep cash, jewellery and valuables in your custody before our team enters your home.
• Unloading/unpacking is not done at union-controlled places; any union settlement is the customer's responsibility.
• Closed/enclosed container is charged extra — please confirm at booking.
• Any consignment in part-load/full-load may be detained, diverted, re-routed or re-booked as needed; delivery is made at the given address.
• The vehicle must be unloaded immediately on arrival. If delayed, halting charges of ₹2,500 per 12 hours apply.
• Pots/plants are not allowed in sharing (part-load) vehicles.
• Any tax-authority dispute en route is the customer's responsibility.

Storage & warehousing

See also our full Storage Agreement.

• Storage rent is payable on or before the 10th of each month. Late payment is charged ₹15 per day.
• Please inform us by email of any change in your contact details.
• 15 days' notice is required to end the storage agreement.
• If charges remain unpaid for 90 days, goods are treated as abandoned and may be auctioned after one warning; proceeds first cover dues.
• Prohibited items include jewellery, antiques, precious stones/metals, cash, securities; animals/birds/pets; and hazardous, illegal, perishable, explosive or biohazardous items, firearms, weapons or drugs.
• You must declare the value of stored goods. Goods must be insured by you; otherwise they remain at owner's risk.
• Storage rent may increase by 10% after 12 months.

Insurance & liability

• We take the utmost care of your goods. If insurance is not taken, the customer is fully responsible for any damage.
• Insurance is arranged only on the customer's behalf (3% extra). Packerwala is not a party to any insurance claim — claims are strictly between the customer and the insurer.
• Glass items are not covered under insurance.